Where do I get questions answered?
First, look through the following frequently asked questions and use
the links at the bottom of this page for answers.
Also our catalog pages linked have Product, Price, and Shipping schedule information.
There are links at the bottom of this page to our Terms of sale & Policies.
For all other questions, send email to: email@example.com
How much is shipping and handling?
Place your complete order on the shopping cart by clicking on the
'Add to Cart' buttons. Your shipping and handling charge will be
displayed before you approve the amount and 'check out'. The tree
shipping and handling cost are good for all 50 U.S. and generally the
seed costs are good for worldwide. If you are ordering low cost bulk
seeds, our shipping and handling costs reflects our cost of handling
small orders and you may find that you can add more items without
increasing this costs. If you have a mixed order of large trees
and small seeds, you may see large changes in the shipping and handling
costs by adding or subtracting one item from your order.
When will I receive my goods?
Allow time for your order to be delivered based on the posted
schedule on the catalog pages.
If you are in doubt, send an email which includes which items will be on your order and your shipping address, for delivery schedule information.
If you are sure that you want the items and your inquiry about the shipping schedule does not affect your purchase decision, we recommend placing your order before sending your inquiry to get a faster response and avoid our selling out of your item before we have time to respond during the busy seasons.
Scheduling and Availability
To check the availability or check the estimated shipping schedule
any items, please use the email to firstname.lastname@example.org
Also see: Live Plant Availability and Shipping Schedules
How to place an order:Click on the 'Add to Cart' button for each item that you wish to purchase. At any time when you are in the whiteriversource.com, you can Click the 'View Cart Button' and then close the PayPal popup window to go back to shopping at White River Source; or when when you are finished shopping, Click the 'View Cart Button' and proceed to 'Check Out'. This part of the transaction is handled by PayPal. PayPal is a secure transactions processor trusted by more than 100 million users. You can use credit cards or your checking account to make your payment on line. Items will ship as soon as possible, (check availability schedules on the catalog pages).
Who is my Account Rep
After placing your first order, agricultural businesses should send
an email describing their business to us to receive wholesale services
such as special shipping and handling rates on multiple itemed orders,
large quantity quotes, special orders and brokerage services. Be
sure to use the same email address that you have used with PayPal for
prior purchases. Your account is filed under this email and you
not receive a response from us on these types of inquiries if you have
not made prior purchases. Please do not ask for an Account Rep if
you are a first time customer; one will be assigned to you after we
an established relationship.
To check on an existing order, check the estimated shipping
get shipper tracking numbers, etc. send email to: email@example.com
Also see: Email Response time
Do you have a variety that I can't find in the online catalog?
Often times the variety that you seek may be listed under a different name; Look in both our Common Name Index and our Botanical Name Index
Can I get a printed seed and plant catalog?
We strive to be able to provide the most extensive selection of heirloom and antique varieties of vegetables, fruits, herbs, flowers, and trees. We have our most comprehensive product catalog published on this web site. We are constantly updating this to reflect changes in availability. This site will always be the best place to select seeds and plants.
We occasionally print and mail partial lists and product information to our customers. If you would like to be included in these mailings, send your name and postal mailing address to firstname.lastname@example.org
You can also sign up for our email Newsletter here: email@example.com
email HelpIf you have an order with us already, be sure to use the same return email address as was used through PayPal when orders were placed. If you do not receive a response to your email within 48 hours, double check that our email address is entered correctly. Also, please check your return address on your mail server. Your spam filters may be interfering with our return mail. We do not necessarily respond from the same email address to which you sent the question. Also, we do not register in security systems, or send separate messages to security or spam filter robots. Scripts, graphics, animations, attachments, etc. may interfere with our ability to receive your email; try sending the message in text only. If you have checked the above items and have reset your system, send another email to us telling us so. If you are receiving a message that the email is undeliverable, the most likely cause is that you have sent to the wrong email address or have typed it incorrectly. This can also be caused by system or network problems and should never last long, possibly a few seconds, so retry, if you have checked the address. If you send the exact same message more than once, or if you send multiple messages in a very short period of time, your mails can become blocked by our system.
Is there a minimum size order?
No. However there is a minimum shipping and handling charge. You may find that if you are ordering small quantities of low cost items, that you can add many more items to your order without increasing the shipping and handling.
Will you back order items if I can't get them immediately?
Some seeds and plants are on a season availability schedule. We encourage our customers to order early. Many items have limited availability each season.
If there is one, or a few items that are not ready to ship, on a larger order, we will ship immediately what we can and back-order the rest. Items will remain on back-order and will ship as soon as possible. You will receive an email with the shipping schedule of items that are not immediately available, and you can then accept the schedule or request a refund on these items. If you are ordering for the coming season, please send an email to us as soon as you have made your order, to keep shipdept from refunding the out of season items. To make changes to an order such as cancel a back-order or request a substitution, please send email straight to firstname.lastname@example.org Send all back-order schedule queries to: email@example.com
Live Plant Availability and Shipping Schedules
Does Plant availability change?
We sell our live plants to those who place their orders earliest. The schedules for delivery are developed from our production plans for the season and your early orders, and are later affected by our best predictions for all necessary conditions to ship the live plants. Delivery schedules are also based on weather conditions from shipping point to destination; and based on special instructions that you may provide. We can not guarantee delivery before or on a specific date. If necessary, please specify a date before which you would not want to receive the plant, in special instructions and we will let you know if there is a problem. If we are experiencing a problem with a specific lot of plants or a seed lot, the customers who ordered early will receive priority on future lots to be shipped. This can mean that shipping schedules will change, and that it is possible that some orders may be shipped by different methods as the weather may require and such orders will be filled as soon as possible or you can request a substitution or refund. For the current estimated shipment date of your order, send email to: firstname.lastname@example.org
Your product will arrive with a Packing List / Receipt which
list each item that is in the shipment as well as shipping and
charges and total charges. Please be sure that you have found all
items that were in the box and attached to outside of the box before
of any packing material.
Shipments to outside the U.S. will have basic Customs form with
Shipper's name and address, Buyer's name and address, simple product
description and statement of value in dollars.
Buyers requesting shipments to destinations in Indiana will automatically be charged sales tax upon check-out. Indiana farmers who are exempt should complete the check-out process and then immediately send an email to email@example.com requesting an exemption form. We must receive your reply email with your completed exemption form before your order is shipped for you to receive your refund of this automatic charge.
Growing in my area
For care and planting instructions that may be special to your
and growing, propagation, etc. questions, send email to: firstname.lastname@example.org
email address as when your order was placed.
You can place your order using this website 24 hours a day, 7 days a week, all year long. Email is processed in batches which could be anytime 24 hours, 7 days. If you have not received a response to your email after 48 hrs. see: Email Response time
Shipping across borders
We limit certain shipments of specific items to specific localities based on our experience and knowledge of problems with these. This may affect availability of our catalog item to you, or may affect your delivery schedule. We will inform you of these as necessary. Generally, we ship our seeds worldwide, we ship our plants within 50 states of USA. You are responsible for checking local regulation and paying all taxes, duties, etc. on shipments.
For all other questions, send email to: email@example.com
Trees & Shrubs Botanical Index
Trees & Shrubs Common Name Index
Seed Germination Tips