Contact White River Source

Contact Information

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Before you contact us,

Please peruse our entire website. Product and Price information is found using the links above; our terms of sale and polices are found using the links at the bottom of any page. Also read FAQ (Frequently Asked Questions) for answers to your questions. We are an agricultural business with seasonal changes in our manpower as well as the demand for our service. If we are in our busy season and you are asking questions to which the answer is published here, you may not receive a response. If you have read these pages and still have questions that will affect your purchase decision, we will do our best to respond to you in a timely maner, but please realize that in some seasons we are very busy. Our stock is limited and our time is limited. Our priority is given to providing service to the customers who have placed orders. If you have missed the opportunity to get the information that you need from us for your pre-season planning, please consider using us next time and remember to place your orders as early as possible. Thanks.

Returning customers, and Customers with orders currently in the house, should be sure to use the same return email address that was used through PayPal when orders were placed; this is how we prioritize our email.

For shipping and handling cost information, the catalog page where you found the product may contain this if you scroll, or you can go ahead and place items on your shopping cart, you will see the total charges. Any item can be put on the cart and then removed, just to see this quote. This price is good for most destinations worldwide. Otherwise email to:
sales@whiteriversource.com

To check availability of seasonal plants and for existing orders shipping schedule and tracking:
shipdept@whiteriversource.com (put your PayPal order # in subject heading)

For questions about growing, planting, horticulture specific: from our customers
mastergardener@whiteriversource.com (put your order # in subject heading)

If you have lost your sales rep's contact info, or have not received responses to email sent to your sales rep:
send email to salesmanager@whiteriversource.com and if you do not receive a reply within 48 hrs. use the postal address below.

For all other inquiries and comments:
send to Customer Service at White River Source: service@whiteriversource.com

Trouble contacting us? See: email Help

Postal & Shipping address:
White River Source
3645 E. Main St. #176
Richmond, IN 47374

White River Source is not open to the public.
Wholesale customers should contact your sales rep for tour information.

Solicitors read carefully:
If you have trees or seeds for sale, or related products, we are happy to hear from you. Send one short email in text only and no attachments. Wait for a reply from us before sending a second email. If you send more than one email before we have replied to the first, we will not be buying anything from you. Our telephone lines are absolutely not to be used for this purpose. Send email to: purchasing@whiteriversource.com Our other email addresses are absolutely not to be used for your first contact. If you are afraid that we did not receive your email, use the postal address no more than one time per year before we establish a reply contact. Our consideration of new suppliers is something that we do only certain times of the year. We have not lost your qualified message. If your contact information has changed from a prior year, use the postal service to let us know. Our email and telephone security could automatically block your ability to communicate with us in the future. We are looking for growers, and we are expanding in new product lines. Our vendors understand why we protect our communications systems for the use of our customers. We look forward to hearing from you.